NEC MA400 Uživatelský manuál stáhnout pdf (Strana 145)

Advanced Features 7-23

MA4000 Installation Manager User Guide - Revision 6

Automated Call Distribution (ACD) Tab

The ACD tab is used to configure the ACD system to connect large

amounts of incoming calls automatically to groups composed of ACD

agent positions. These calls are processed in the order of their arrival,

and are distributed evenly among the ACD agent positions in order to

optimize personnel and save cost. See Figure 7-20.

Figure 7-20

Advanced Features - ACD Tab

You can disable the Automated Call Distribution by selecting the

Disable ACD (Automated Call Distribution) check box.

•Edit butt

When you select a OP Code Key, then click the Edit bu

tton,

Figure 7-21 displays.

IMPORTANT

Information entered in the fields on the Automated Call Distribution (ACD) tab are

for Phase 1 installations only.

NOTE

The ACDP software must first be installed in order to use this feature. The

Installation Manager is currently not assigning the ACD database (i.e., Splits, CCVs,

etc.), only the System Data.

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NEC MA400 Uživatelský manuál Strana 145