NEC 2400IMX manuály

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Nec 2400IMX Uživatelský manuál (485 strany)


Značka: Nec | Kategorie: IP telefony | Velikost: 6.19 MB |

 

Tabulka s obsahem

NEC America, Inc

1

NDA-24282

3

NEAX2400 IMX

10

CallCenterWorX-Enterprise

10

ACD System Manual

10

LIST OF FIGURES

16

LIST OF FIGURES (CONTINUED)

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LIST OF TABLES

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This page is for your notes

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CHAPTER 1 INTRODUCTION

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NDA-24282 CHAPTER 2

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1.1 SYSTEM SPECIFICATIONS

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1.2 GLOSSARY OF TERMS

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GENERAL INFORMATION

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2.2 FUNCTIONAL OUTLINE

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CPU of the NEAX2400 IMX

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Series E Agent Position

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Series E

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ACD Supervisory Position (D

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Personal Computer/Data

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Terminal Equipment

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3. GLOSSARY OF TERMS

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CHAPTER 2 NDA-24282

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3. INSTALLATION PROCEDURES

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NAP-200-101

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Sheet 1/3

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Series III

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Sheet 3/3

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NAP-200-102

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MON/BARGE

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NAP-200-103

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Installation of MIS

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Emergency

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Recorder

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NAP-200-105

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NAP-200-106

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Installation of IVR/Host

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NDA-24282 CHAPTER 3

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INSTALLATION

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PA-CP53 (CPU)

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Mounting Module PIMU

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PH-PC22 (EAPI)

68

PH-PC27 (EAPI)

73

Mounting Module APM-A\E

78

PA-AL16 (ALMC)

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PH-PC21 (APINT)

83

PA-PC56-A (COPY)

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PA-CP54 (CPU)

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PA-C P54 (CPU)

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PA-ME34 (CRAM)

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SW1-1 SW1-2

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12345678

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PA-IO02-A (IOC)

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LAMP NAME COLOR STATE

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CHAPTER 4 NDA-24282

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Revision 1.0

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6. External Interface

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PH-BS16 (PBI)

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NDA-24282 CHAPTER 4

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PA-GT17 (SPGT)

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PA-16ELCDD (ELC)

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Mounting Module PIMU-A

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Mounting Module PIMB

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Page 101

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Page 104

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Page 105

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Page 106

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Page 107

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Page 108

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(d) Connection Diagram

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C.O. Line

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Page 113

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PA-16ELCH (16ELC)

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Page 115

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Page 117

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Page 118

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Page 119

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Page 120

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Page 121

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Page 122

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PIMU-A SW0

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PA-16ELCJ (16ELC)

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NDA-24282 (E) CHAPTER 4

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Page 129

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CHAPTER 4 NDA-24282 (E)

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Page 130

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Page 131

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Page 132

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Page 133

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PIM SW01

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PA-4DATA (4DAT)

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Page 137

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Page 142

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(PRERECORDED MESSAGE)

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Page 147

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PA-4DATB (DAT)

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LAMP COLOR STATE

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SETTING OF RECORDING MODE

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SWITCH NO. MODE Channel

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1224TIMER (MODE)

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Page 152

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Tape Recorder

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Page 154

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PA-4DTLA (4DTL)

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Page 156

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Page 159

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Page 160

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Page 161

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Page 162

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PA-CC98 (ETHER)

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Page 165

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Mounting Module APM

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1 2 3 4 5 6 7 8

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Fixed for the system

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PA-GT16 (MBB)

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Page 171

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CHAPTER 5 OFFICE DATA DESIGN

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CHAPTER 5 NDA-24282 (E)

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Page 176

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OFFICE DATA DESIGN

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2.1 BACK-UP UCD

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NDA-24282 (E) CHAPTER 5

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Page 177

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Page 178

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Page 179

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Page 180

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Fusion Network

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Page 182

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Data Description Notice

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Page 188

207

Page 190

209

Page 195

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A-35A AUTOMATIC ANSWER - ACD

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Page 203

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AUTOMATIC ANSWER - ACD

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PROGRAMMING

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A-80A ANNOUNCEMENTS - ACD

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Trunks

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Step 1: AADT/AADTN

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Step 2: ACDCCV

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Page 208

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AGENT PERSONAL QUEUE - ACD

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GENERAL DESCRIPTION

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A-133A AGENT ANYWHERE - ACD

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Page 216

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AGENT ANYWHERE - ACD

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B-20A BREAK MODE - ACD

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Page 225

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Page 228

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CALL CONTROL VECTOR - ACD

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Page 229

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Page 230

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Page 231

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Page 232

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Page 234

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Page 237

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CALL FORWARDING - SPLIT - ACD

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C-191A CALL RECOVER - ACD

257

E-6A EMERGENCY/RECORDER - ACD

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Page 247

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EMERGENCY/RECORDER - ACD

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Page 248

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F-25A FLEXIBLE ID CODES - ACD

268

H-31A HOT SPLIT - ACD

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Step 1: ACDPSN

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ANALOG AGENT POSITION = No

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Step 2: ACDSPL

272

HOT SPLIT = Yes

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Page 254

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INFOLINK DATA MESSAGES - ACD

273

L-48A LANGUAGE DEFAULT - ACD

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L-92A LOGOFF WARNING - ACD

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Page 262

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SERVICE CONDITIONS

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Page 265

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Page 267

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M-89A MONITOR ME - ACD

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M-90A MULTI-SPLIT AGENT - ACD

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Page 272

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MULTI-SPLIT AGENT - ACD

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N-12A NIGHT SERVICE - ACD

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Page 276

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NIGHT SERVICE - ACD

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N-14A NON-ACD CALL - ACD

296

O-10A OVERFLOW - ACD

297

O-19A OVERFLOW OUTSIDE - ACD

298

P-21A PRIORITY QUEUING - ACD

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Page 281

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PRIORITY QUEUING - ACD

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P-40A PILOT NUMBERS - ACD

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Q-1A QUEUING - ACD

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Page 286

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QUEUING - ACD

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OPERATING PROCEDURE

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R-145A RING DELAY - ACD

308

S-91A SPLITS - ACD

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Page 291

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SPLITS - ACD

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Page 292

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S-98A SPLIT SELECTION - ACD

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T-49A TALLY COUNT - ACD

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T-51A TALLY-OH CODES - ACD

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T-85A TALLY REQUIRED - ACD

324

V-10 VARIABLE QUEUEING

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W-5A WORK MODE - ACD

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ACDSPL for each split

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ACDSPL

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WORK MODE RESTRICTED

327

Z-1A ZIP TONE - ACD

329

NDA-24282 (E) CHAPTER 6

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Page 311

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CHAPTER 6 NDA-24282 (E)

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Page 312

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Page 313

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NAP-215-101

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Sheet 1/2

333

ACD Incoming

333

Sheet 2/2

334

NAP-215-102

335

Sheet 1/1

335

Call Distribution to Agents

335

NAP-215-103

336

Priority Processing

336

NAP-215-104

337

Automatic Call Distributi

337

NAP-215-105

338

Delay Announcement

338

NAP-215-106

339

Center Closed Announcement

339

NAP-215-107

340

Overflow

340

NAP-215-108

341

Emergency Recorder

341

NAP-215-109

342

After Call Work (Manual)

342

NAP-215-110

343

After Call Work (Automatic)

343

NAP-215-111

344

Assistance

344

NAP-215-112

345

Auxiliary Work

345

NAP-215-113

346

Monitoring–ACD Supervisor

346

NAP-215-114

347

Night Service

347

NAP-215-115

349

Abandoned Call Search

349

NAP-215-116

350

Trunk Trouble Report

350

CHAPTER 7 NDA-24282

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Page 334

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Page 338

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INDEX Set Hex

358

NDA-24282 CHAPTER 7

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Page 341

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Page 342

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Page 345

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System Data Programming Sheet

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Page 346

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CHAPTER 7 NDA-24282 (E)

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Page 360

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Page 362

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Page 364

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4. Data Sheet

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Page 372

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3. Data Entry Instructions

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Page 378

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2.3 SETTING UP THE ACD

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Page 379

398

Page 380

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Page 381

400

Page 382

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Rem ove Split?

403

Agents Availab

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Page 386

405

Page 387

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Page 388

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Page 389

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Page 390

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Page 391

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Page 392

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Page 394

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Page 395

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CCV Index:

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Page 399

418

Page 401

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Page 402

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Page 403

422

Page 404

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Page 406

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Page 408

427

Page 409

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><

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Page 412

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Page 414

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Page 415

434

Page 417

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System Information

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System Tenants 1 ~ 60

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Time Out Settings

439

Monitor: 5 to 15

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OAI Release: 3 to 15

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IVR Reclaim Call: 3 to 15

440

Call Recover: 3 to 15

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Status Check: 3 to 15

440

ACD Backup

441

Memory to Hard Disk

442

ACD Data Memory

442

CHAPTER 8 SYSTEM OPERATIONS

444

CHAPTER 8 NDA-24282

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Page 426

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SYSTEM OPERATIONS

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2.1 LOG ON/LOG OFF

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NDA-24282 CHAPTER 8

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Page 427

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Page 428

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2.2 ANSWER MODE

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Page 429

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2.3 WORK MODE

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Page 434

453

CHAPTER 9 SYSTEM MAINTENANCE

454

TCP/IP Link

457

: ACD-MIS

459

Bad Call

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CHAPTER 9 NDA-24282 (E)

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Page 442

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SYSTEM MAINTENANCE

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NDA-24282 (E) CHAPTER 9

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Page 443

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Page 444

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Page 445

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Page 446

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Page 447

466

4. FAULT DIAGNOSTICS

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Page 450

469

4.2.1 TCP/IP LINK FAILURE

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Page 452

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APPENDIX A GLOSSARY

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APPENDIX A NDA-24282

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Page 454

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GLOSSARY

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